Operations map
Workflow
How work flows today, who owns it, and how it should flow next
Process steps
24
end-to-end today
Ownership gaps
5
steps with no clear owner
Improvements
19
12 high priority
New positions
4
suggested hires
To-be steps
16
in the future flow
1
Dependence on 2 people
Only João and Laylla in the internal structure: all 24 steps go through one of the two.
2
Administrative bottleneck
Bookkeeping, collections, payments, permits and documents consume time that should go to projects and sales. There have already been late fees, card interest, and about US$ 4k in an audit.
3
Uncontrolled leads
99% of contacts land on João's phone; small jobs get lost for lack of an owner.
4
Project without a schedule
No schedule and budget plan in use; subs are missing and purchases run late.
5
Scattered information
Decisions and extras live in WhatsApp, email and memory; Company OS is still in transition.